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Due to covid please note some shipping companies are operating at reduced speeds. Shipping facilities are not set up for social distancing and right now the workload is higher for them than Christmas. If your package takes a bit longer to be delivered there is not much we can do.
Shipping costs are calculated by the carrier and reflect our own discounted rates. Carriers calculate shipping based on the weights and box sizes of all of our products. Our handling time is usually less then a day and most orders arrive in 2-9 days.
We offer both Canada Post Tracked Packet International which usually ships in about two weeks, or the insanely fast DHL Express which usually will ship worldwide in 3 days. Most items in the shop can be shipped through DHL for around $50USD.
In Canada we offer Canada Post Standard, Express, and Priority Shipping. We also offer UPS Standard Shipping if you would prefer.
We are not responsible for damages incurred by shipping carriers but canprovide any info necessary to file a claim with any shipping carrier.
For USA shipping we offer both Canada Post international, DHL Express, and soon USPS. USPS is already available in New York.
We are not responsible for damages incurred by shipping carriers but canprovide any info necessary to file a claim with any shipping carrier.
Shipping spray cans in Canada is tricky, a lot of carriers won't even handle them. UPS Standard Shipping is the only company with the balls to do so. If Spray Cans are in your cart you will be forced to use UPS standard.
You are responsible for paying any Customs, Duties or Tariff fees in accordance with you Country or States Laws.
If you would like insurance on an order please contact us using the form here before we ship it out.
You the customer are responsible for providing a correct, complete and safe to ship to address when you place an order on our site. Please verify you have entered the correct and complete shipping address including unit number when checking out. The info you enter is automatically given to the shipping couriers once they are packaged, and if you are not able to contact us before your label is officially purchased by us we will not be able to issue a refund for a mistaken address.
Cancellations are at our discretion. Typically anything causing that looks fraud or sets of our sensors we will cancel.
We are not responsible for damages incurred to packages by carrier negligence. We will provide you with details if needed to be able to take any complaint up with the chosen shipping carrier.
Vinyl Toys
We don't offer Vinyl Toy or Pre-Order refunds unless for some reason the company making the product cancels it, in which case you will promptly get a full refund.
Sometimes Vinyl Toy companies produce items with minor defects on them. Its rare but there is nothing we can do about this.
If you receive a defective vinyl toy that is currently still in current production provide us proof of purchase we will try on your behalf to open up correspondence with the company in question to see how they can help you. Usually if the damaged item came from a blind box the best they can do it offer a replacement blind box. If the Item was a figure where you know what you are getting, and it isn't ultra limited, we should be able to get you a replacement, however we aren't fully magicians yet so there is no guarantee.
We are vinyl enthusiasts as well so please know when something goes wrong we are right there with you to solve the issue as we have been there ourselves.
Please note older loose items sometimes were purchased second hand, and we will generally try to use our own high quality images so that you can see first hand the piece you are buying. We do not offer refunds on these loose pieces. If they are missing items it will be reflected in the price and description.
Spray Cans
We do not refund spray cans under any circumstance. We can offer exchanges but it is at our discretion, and we will require proof of purchase. If for some reason we do cancel and order of paint there can be a restocking fee.
Angelus Products
For all Angelus products we do not offer refunds. We do however offer exchanges. If something goes wrong with your order (such as paint freezing etc) we will absolutely replace any damaged items for you. We will require proof of purchase.